Welcome to Angelika London

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Welcome to Angelika London.com

This is a privacy policy for Angelika London Ltd

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE. IF YOU VISIT OR SHOP AT ANGELIKALONDON.COM, YOU ACCEPT THESE CONDITIONS. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to email our Customer Service Department: customerservice@angelikalondon.com

When you order with us, we ask for information about yourself, which may include (but is not limited to) your name and address, e-mail address and credit or debit card details. A contact telephone number may also be required so that we may contact you if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

Should you enter a competition or promotional feature, take part in a survey, or request a brochure or any other information from us, we will also ask for your details if required. From time to time we may also collect information about your usage of our website, as well as information about you from messages you post to the website and e-mails or letters you send to us. This information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. We will also use and analyse the collected information to administer, support, improve and develop our business.
We may use other companies to provide services on our behalf, such as fulfilling orders, processing payments, packing and delivery as well as analysing data and carrying out market research. We will only disclose your information to the extent needed to deliver the services required.

We may use your information to contact you for your views on our services, as well as to occasionally notify you about important changes or developments to our site or services. Furthermore, we may also use your information to let you know about our other products and services which may be of interest to you. Depending on your elected means of communication, we may contact you by post, telephone or e-mail. If you decide that you do not want to receive any further communications from Angelika London, please let us know by sending an e-mail customerservice@angelikalondon.com

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.
How do you protect the information you hold about me on your internal systems? We protect your privacy in several ways: 
• Access to customer account information is limited to those who need access for the performance of their job. 
• We use full login and password controls on our system. 
• All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment. 
• All calls are recorded and monitored for training and security purposes. 
• Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data. 
If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 01638 730746 (Monday - Friday 9am to 5pm) or email us at customerservice@angelikalondon.com

COOKIES

Cookies are small amounts of information which are automatically set by our website on your computer. They are generally used to remember the choices you make while on the site and are harmless to your computer system. Unless you have specifically refused to accept cookies when disclosing your details to us, our system will automatically issue one or more cookies to your computer when you log on and use this website. Should you elect to set your computer to not accept cookies, you may not be able to use certain features on this website.

PAYMENT SECURITY

HOW SAFE ARE MY CREDIT OR DEBIT CARD DETAILS ON YOUR SITE? We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet. We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe to shop with Angelika London.

OUR MAILING LIST

CAN I BE REMOVED FROM YOUR MAILING LIST?
Angelika London will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email, you can unsubscribe here or at the time when you are creating your Angelika London account. Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more. If you do not want to receive offers and promotions by post, let us know at customerservice@angelikalondon.com.

WILL YOU PASS MY DATA ON TO THIRD PARTIES?

Angelika London will never pass on your email address or any of your other personal details to a third party for marketing purposes.

We respect your privacy and are committed to protect it. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent

VIEWING YOUR INFORMATION

You are entitled to see the information we hold about you and you may request that we make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by e-mailing customerservice@angelikalondon.com we are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that Angelika London respective assets are acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous Privacy Policy that did not permit such disclosure). Under such circumstances, Angelika London.com would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy.
If we make any material changes to this Privacy Policy, we will post a notice on this Web site notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department at: customerservice@angelikalondon.com